Privacy is part of our operation. We process only the data needed to respond to requests, keep our channels secure and build responsible business relationships.
Scope and data controller
This Privacy Policy applies to mvx.solutions, its forms, chat and other digital channels maintained by MVX Solutions.
For the processing described here, MVX Solutions acts as the data controller and determines its purposes and means. Services contracted by customers may be subject to specific agreements and notices.
Data we may collect
The data depends on how you interact with the website and is limited to what is necessary for each purpose.
- Identification and contact data, such as name, business email and telephone number.
- Professional and business data, such as position, company, website, company size and operating region.
- Project information, including solutions of interest, timeline, location and submitted message.
- Content of conversations started through the virtual assistant and information needed to maintain the service session.
- Technical and security data, such as access logs, browser, device, pages viewed and an identifier derived from the IP address.
- Language preferences and information stored through cookies or similar technologies described in the Cookie Policy.
How and why we use data
We may process personal data to take steps before entering into or performing a contract, comply with legal obligations, pursue legitimate interests or based on consent when applicable.
- Respond to inquiries, prepare assessments and proposals, and continue requested negotiations.
- Operate the chat, route requests and retain the history needed for service continuity.
- Protect the website, prevent abuse, fraud and incidents, and enforce usage limits.
- Comply with legal and regulatory obligations and exercise rights in administrative or judicial proceedings.
- Improve the experience, channel quality and communication with customers and prospective customers.
- Send commercial communications only when supported by an appropriate legal basis, always allowing objection or unsubscribe.
International transfers
Our international operations and use of technology providers may involve storage of or access to data outside Brazil.
Where an international transfer occurs, we will adopt mechanisms permitted by applicable law and contractual, technical and organizational safeguards designed to maintain an adequate level of protection.
Retention and deletion
We retain data for as long as needed to fulfill the stated purposes, meet legal and regulatory obligations, preserve evidence and exercise rights.
After the applicable period, data is deleted, anonymized or securely retained where there is a legal basis for continued storage.
Your data protection rights
Subject to applicable law, you may submit a request through our contact channels. We may ask for additional information to verify your identity and protect data from unauthorized access.
- Confirm whether processing occurs and access your personal data.
- Correct incomplete, inaccurate or outdated data.
- Request anonymization, restriction, deletion or portability where applicable.
- Obtain information about sharing and the consequences of withholding consent.
- Withdraw consent, request deletion of consent-based data and object to unlawful processing.
- Request review of decisions based solely on automated processing, where applicable.
Security and accountability
We implement administrative, technical and physical controls proportionate to the nature of the information and the risks involved, including access controls, monitoring and security practices.
No environment is entirely risk-free. If you identify misuse, a vulnerability or an incident involving our channels, please contact us immediately.
Updates and contact
This policy may be updated to reflect legal, regulatory, technological or operational changes. The effective version date will always appear at the top of this page.
Data subject requests and privacy questions may be sent to [email protected]. We will respond in accordance with applicable requirements and deadlines.